FAQ´S

1. Do you offer international shipping?

Yes, all of our products can be shipped internationally.

2. When will my order be delivered?

All orders are estimated to be processed and delivered around 7-12 business days after purchase. 

In case of uncommon logistics issues, it may take a few more business days. 

Feel safe. Your order is always in good hands, and we will make sure to be delivered safely to your address.

3. Do you have overnight delivery

At this time, we do not. We are a small family-owned business passionate about pets and providing top products and services. Please know that out of every dollar spent at our store, we donate a portion of the profits to nonprofits supporting pets, and we reinvest back into our business to provide you with better products and faster shipping. 

4. My order has yet to be delivered.

After the payment has been processed, the products are usually dispatched within 1-2 days. If this deadline has passed, please email us so we can provide additional information.

5. My order has yet to arrive.

If you have not yet received your order, please contact us so we can look into it. This is due to customs regulations in foreign orders.

6. I'm concerned about the security of my credit card information.

Because we use global secure payment gateways to conduct all of our transactions, you can rest confident that they are entirely safe. 

7. Why was one product provided but not the others?

We have multiple warehouses in different locations for logistical purposes. Depending on stock, your products may be shipped from different warehouses. This is a common occurrence; there is no need to be concerned. Your other item(s) will very certainly be delivered soon. Please send us an email if you have any other concerns.

8. My order has been tampered with.

We apologize for the inconvenience. Please notify us as soon as possible and take photos of the damage so that we can send you a replacement for free.

9. I'd like to modify or cancel my order.

Only the first 24 hours after purchase are available for changes. Please contact us within this time limit so that we can help you make the necessary changes to your order.